RESERVATION POLICY
Check-in time
Room availability for check-in is guaranteed from 4 p.m. on the day of arrival. Check-in prior to 4 p.m. is subject to availability. Early check-in depends on the availability of the day of arrival.
Check-out time
All guests must check out by 12 p.m. (noon). Check-out times may be extended, subject to availability and at the hotel’s discretion. Any unauthorized late check-out will automatically result in a charge equivalent to one night at the published rate, plus applicable taxes.
Guarantees
A valid credit card number (credit cards accepted: Visa, MasterCard, American Express, Diners Club and JCB) is required upon reservation, as a guarantee to hold the reservation. Debit/credit and prepaid credit cards are not accepted. In case of no-show or late cancellation, a charge equal to the first night, plus applicable taxes, will be charge on the credit card.
Deposit Policy
A valid credit card is also requested upon check-in, to be preauthorized for an amount equivalent to the total of the stay, plus a deposit of 150$ to 250$ depending on number of room occupants, duration of stay and room type reserved. We do not accept payment by cash, debit card, debit/credit card or prepaid credit card.
Cancellation policy
If you wish to cancel, please do so 24 hours or more prior the day of your arrival (local time) to avoid cancellation penalties unless otherwise specified for your reservation. All cancellations received after this delay will automatically result in a charge equivalent to one night, plus applicable taxes and potential additional charges.
Short-stay policy
You can shorten your stay with a notice of departure before noon (12 p.m.) on the day of early departure.
Non-refundable rates
All reservations confirmed under a non-refundable rate type will be fully charged upon confirmation on the credit card provided upon reservation. No refund will be granted in case of cancellation or modification.
Minimum age
Guests must be at least 18 years old in order to check-in at the hotel. All guests under 18 years old must be accompanied by an adult.
Child policy
Children 5 years old and under stay for free when sharing the room with their parents. A surcharge may apply when reserving packages that have other inclusions. A maximum of 2 children staying for free is accepted. Additional child will be considered as an adult.
Smoke free environment
We are proud to offer our guests a smoke free environment. Smoking is strictly prohibited on all hotel premises (cigarettes or e-cigarettes). All violation of the non-smoking policy will automatically result in a 200$ charge, plus applicable taxes.
Pet policy
We accept pets (cats and dogs only) of 20 kilos (45 lbs) or less. Certain conditions apply. A $35/day fee plus applicable taxes will be charged for the presence of a pet. You must inform us that you will be travelling with a pet when you reserve your stay. Two animals per room maximum. Pets cannot stay alone in your room. You must provide a mobile phone number upon arrival in case of disturbance. Pets must be leashed or kept in a cage when outside the room. Pets are not authorized in the restaurant, spa, pool, gym and meeting rooms. Maintenance staff will not enter a room occupied by an animal without the supervision of its owner. If your pet creates a disturbance affecting the comfort of other guests, you will be asked to leave the premises and required to compensate the hotel. You will be held responsible for any damage caused to the hotel property by your pet. This policy does not apply to guide dogs.
Tax information
Taxes: Quebec Sales Tax 9.975% lodging tax 3.5% Tax on Products and Services 5%.
Updated : February 2022